Shipping policy

Shipping Policy

Important Information

  • Shipping destinations: United States and worldwide
  • Order cut-off time: 12:00 PM ET
  • Processing time: 1–2 business days
  • Estimated transit time: approximately 5–10 business days
  • Total estimated delivery time: approximately 7–12 business days
  • Shipping costs: Displayed at checkout. Free shipping may apply for selected destinations or promotional campaigns.

Shipping Process

After placing your order, you will receive an order confirmation by email. Your order will then be processed, which usually takes 1–2 business days.

Once your order has shipped, you will receive a shipping confirmation email including tracking information, where available. Delivery time depends on the destination and the local postal or courier service.

Shipping Timeframes

We will ship your order within the timeframe stated above. If we are unable to ship within that timeframe, we will notify you and offer you the option to consent to the delay or cancel your order for a full refund, in accordance with the FTC Mail Order Rule.

Possible Delays

Delivery times are estimates and may vary due to external factors such as:

  • Delays caused by the shipping carrier
  • Weather conditions
  • Customs clearance procedures
  • Federal or public holidays
  • Incorrect or incomplete shipping information

If the maximum estimated delivery time has been exceeded, please allow an additional 2 business days and check your tracking information. If your package has still not arrived after this period, please contact us and include your order number.

Cancellations

If you wish to cancel your order, please contact us as soon as possible at support@nancyandwren.com. Cancellations are only possible if the order has not yet shipped. If the order has already shipped, please follow the return procedure outlined in our Return & Refund Policy.

Sales Tax, Customs & Duties

Sales tax is calculated at checkout based on your shipping address and applicable state and local rates.

For orders shipped outside the United States, customs duties, import taxes, and handling fees may apply depending on the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer unless otherwise stated at checkout.

Nancy & Wren does not act as the importer of record outside the United States. We are not responsible for delays, additional charges, or refusals caused by customs authorities.

Damaged, Lost or Incorrect Items

If you receive a damaged, defective, lost, or incorrect item, please contact us as soon as possible at support@nancyandwren.com and include clear photos (if applicable), a brief description of the issue, and your order number.

After reviewing your case, we will, where appropriate, send a replacement item or issue a full refund. If the shipping carrier confirms that a package has been lost, we will offer either a replacement or a full refund.

Customer Support & Contact

Customer service hours: Monday–Friday, 9:00 AM – 5:00 PM ET
Email: support@nancyandwren.com

We aim to respond within 1–2 business days.