Privacy Policy

Privacy Policy

Last updated: 8/2 - 2026

Section 1 – What Do We Do With Your Information?

When you purchase something from our store, we collect the personal information you provide as part of the buying and selling process, such as your name, billing address, shipping address, email address, and phone number.

When you browse our store, we automatically receive your device's Internet Protocol (IP) address to help us learn about your browser, operating system, and interaction with our website.

We may collect additional information such as:

  • Order history
  • Communication history
  • Marketing preferences
  • Device and usage data

Email marketing: With your permission, we may send you emails about our products, new collections, special offers, and other updates. You may unsubscribe at any time using the link in any marketing email.

Section 2 – How We Use Your Information

We collect and process your personal information in order to:

  • Process orders, arrange shipping, and provide customer support
  • Comply with legal obligations
  • Send marketing communications, where you have opted in
  • Operate our business, including analytics, fraud prevention, and service improvement

When you provide personal information to complete a transaction, verify your payment method, place an order, arrange delivery, or request a return, we use it for that purpose.

You may opt out of marketing communications at any time by using the unsubscribe link in any marketing email or by contacting support@nancyandwren.com.

Section 3 – Disclosure of Information

We may disclose your personal information:

  • If required by law
  • To comply with legal processes
  • To enforce our Terms of Service
  • To protect our legal rights

Section 4 – Shopify Hosting

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell products to you. Your data is stored through Shopify's data storage systems and databases, protected by firewalls and encryption. For more information, please review Shopify's Terms of Service and Privacy Policy at shopify.com/legal.

Section 5 – Payment Processing

If you choose a direct payment gateway to complete your purchase, your payment data is processed securely via PCI-DSS compliant providers. Payment data is encrypted and stored only as long as necessary to complete the transaction. We do not store full credit card details on our own servers.

Section 6 – Third-Party Services

We may share your data with trusted third parties strictly to perform services on our behalf, including payment processors, shipping and logistics providers, fraud prevention services, marketing platforms, and analytics providers.

These third parties only receive the information necessary to perform their services and are required to protect your information.

Some providers may be located outside the United States. Your data may therefore be transferred internationally, and we take steps to ensure it remains protected.

Section 7 – Analytics & Advertising

We use Google Analytics and similar tools to understand how visitors use our website. These tools may collect your IP address, device type, pages visited, time spent on site, and referring websites.

We also use advertising platforms including Meta (Facebook/Instagram) and Google Ads for marketing and retargeting. This involves sharing certain information with those platforms for cross-context behavioral advertising. Depending on your state of residence, you may have the right to opt out of this. See Section 11.

Section 8 – Cookies

We use cookies to keep our website functional, remember your preferences, analyze traffic, and improve marketing performance. Information about Shopify cookies is available at shopify.com/legal/cookies. You can control cookies through your browser settings or through our cookie preferences tool.

Section 9 – Security

We take reasonable precautions and follow industry best practices to protect your personal information, including SSL encryption, secure servers, access restrictions, and PCI-DSS compliance.

Section 10 – Data Retention

We retain personal information only as long as necessary to fulfill orders, provide customer service, comply with legal obligations, and resolve disputes.

Section 11 – Your Privacy Rights

Depending on your state of residence, you may have the right to:

  • Know what personal information we collect, use, and disclose
  • Access a copy of your personal information
  • Request deletion of your personal information
  • Correct inaccurate personal information
  • Opt out of the sale or sharing of your personal information, including for targeted advertising
  • Not be discriminated against for exercising these rights

Residents of California, Virginia, Colorado, Connecticut, Texas, Oregon, Montana, and other states with comprehensive privacy laws may exercise these rights. To submit a request, contact us at support@nancyandwren.com. We will verify your identity before responding and will respond within the timeframe required by applicable law.

Authorized agents: You may designate an authorized agent to make a request on your behalf.

Appeals: If we deny your request, you may appeal by contacting us at the same address.

Section 12 – Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it. If you believe a child has provided us with personal information, please contact us.

Section 13 – Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes take effect immediately upon posting, and we will update the "Last updated" date above.

If you have any questions about this Privacy Policy, please contact us at support@nancyandwren.com.